Terms and Conditions For Commissioned Artwork

The Artist: Olga Poltavets

The Client: Anyone who makes a purchase commission through this website or directly from the Artist.

Commissioned Artwork/Commission: Service and product purchased by the Client from the Artist.

Please read these terms and conditions before to commissioning artwork. Any payment made towards a Commission declares that you, the Client, have read, understood, and agreed to these terms and conditions.

ACCEPTANCE 

The Client does not need to provide a signature of any kind for these terms and conditions to apply. If the Client commissions the Artist and makes a payment, they signify that they have fully read and agreed to these terms and conditions.

PAYMENT TOWARDS COMMISSIONED ARTWORK

The Client may choose to pay for any Commissioned Artwork in full or in installments. A minimum of 50% of the total cost of the Commissioned Artwork is required to reserve the Client’s spot on the Artist’s schedule. Should the Client choose to pay in installments, the Client agrees to complete each payment by the date(s) agreed upon between the Artist and Client. No Commissioned Artwork is to be shipped until all outstanding balances are paid by the Client.

PAYMENT METHODS

Once commission details are finalized, the Client will receive a digital invoice via email.

• Open Your Invoice: You will receive an email containing a link to your secure invoice. Click the “Pay Now” button within that email.

• Choose Your Payment Method: You do not need a specific account to pay. On the checkout screen, you will see two primary options:

•       PayPal: Log in to your PayPal account to pay using your linked balance or bank account.

•       Credit/Debit Card: If you prefer not to use PayPal, select the “Pay with Debit or Credit Card” option. 

• Confirm & Submit: Enter your details and confirm the transaction. You will receive an automated receipt via email immediately after the payment is processed.

   

  REFUNDS

   Refunds can be made in the following circumstances:

• The Artist needs to cancel the Commission.

• If the Client is not fully satisfied with their Commission, the Artist will refund the Client any payments made for the Commissioned Artwork. The Artist retains all rights to the Commissioned Artwork, including reselling.

• The Commissioned Artwork is damaged during shipping.

  RETURNS AND EXCHANGES

  Due to the personalized nature of each Commissioned Artwork, returns and exchanges cannot be made.

  COMMISSION DENIAL

  The Artist reserves the right to deny any Commissioned Artworks. If the Client has already made a payment for a Commission, the Artist is responsible for refunding the Client the amount they have paid. 

  TERMINATION OF COMMISSIONED ARTWORK

  The Artist reserves the right to terminate a Commission and end communication with a Client if needed. The Artist is required to refund any and all payments made towards the Commission, regardless of whether or not the Artist began working on the Commission.

  ADJUSTMENTS

  While the Artist does everything in their power to ensure satisfaction with each Commissioned Artwork, sometimes adjustments are needed. Adjustments are classified as Minor and Major adjustments. Only the Artist can classify an adjustment.

  Minor Adjustments: Most adjustments completed by the Artist are classified as Minor. Minor adjustments are completed at no extra charge. An adjustment is classified by the Artist as Minor if: the Client is able to point out needed changes to the Commissioned Artwork that are based on the original photographs provided to the Artist at the time of purchase, or the Artist missed a detail in the Commissioned Artwork that was specifically requested by the Client.

  Major Adjustment: If the requested changes deviate from the original reference photographs provided to the Artist by the Client, or otherwise contradict information provided to the Artist by the Client at the time of purchase, a Major adjustment can be made for an extra cost. Any special requests for the Commissioned Artwork must be made at the time of purchase to avoid the possibility for a Major adjustment. No Major adjustment will be made until a price is agreed upon by the Client and the Artist. 

  PRICING

  Commission pricing on this website is subject to change at any time. If the Client is paying for their Commissioned Artwork in installments when a price change takes effect, the Client’s remaining balance WILL NOT be affected by the price change. 

  TIMELINE OF COMPLETION 

  The Artist provides an estimated date of completion to each Client who commissions artwork from them. The Client acknowledges that the date range they receive for the completion of their Commission is an estimation and not a guarantee. The actual date of completion may vary by any amount of days from the original estimation. The Artist is responsible for communicating any delays to the Client if their Commissioned Artwork is not complete by the original estimation.

  SHIPPING

  Shipping within the United States:

  The Artist ships Commissioned Artworks that are 20”x24” or smaller through USPS Priority mail. Any commissioned artwork that is larger than 20”x24” may be shipped through UPS or FedEx. 

  Shipping to other countries:

  The Artist can usually ship internationally upon request. The Client will be responsible for ALL shipping costs if they are located outside of the United States. This includes, but is not limited to: postage, taxes, duties, and extra fees. These costs will vary depending on your location. The Client must pay the Artist the cost of postage prior to shipment of the Commissioned Artwork.

  POSTAL DAMAGE AND LOSS

  The Artist takes great care in packaging each Commissioned Artwork to avoid damage during transit.  Any damage that takes place during shipping is not the fault of the Artist. All Commissioned Artworks are insured through the provider they are shipped with. The Client may be eligible to receive a full refund for their Commissioned Artwork if it is damaged when received. To be eligible, the Client must take video and photographs of the condition of the package when they received it, and get in touch with the Artist within 48 hours of delivery. The Artist will then open a case with the shipping provider to receive a refund for the cost of the Commission. If a refund is granted to the Artist, the Artist agrees to give the Client the full refund. There has been no occurrence of shipping damage at the time of updating this document (February 21, 2024).

  USE OF ARTWORK

  The copyright of the Commissioned Artwork remains with the Artist under all circumstances. The Artist has the right to use the image of the Commissioned Artwork in any circumstance, including advertising. The Client may only use the Commissioned Artwork for display or personal enjoyment. The Client may post images of their Commissioned Artwork to social media only if credit is given to the Artist. The Client may not make prints or copies of their Commissioned Artwork without written permission from the Artist. The Client may not profit from their Commissioned Artwork in any way.

  DIGITAL IMAGES

  Images found on the Artist’s website or sent electronically in any way to the Client may not accurately depict the Commissioned Artwork due to individual screen and color differences. The Artist makes every effort to display each Commissioned Artwork as accurately as they can. 

  CHANGES TO THESE TERMS AND CONDITIONS

  The Artist reserves the right to make changes to these Terms and Conditions at any time. The date of the last edit will be displayed at the end of this document.

  These Terms and Conditions were last revised on February 21, 2024.

• PAYMENT VIA PAYPAL: I accept PayPal payment only. This is a secure, fast and easy way to make a purchase immediately and to have your items shipped right away, without any delay.

• CREDIT CARD PAYMENT: If you do not have a PayPal account, and prefer to pay online with a credit card, you can do that: at checkout press “Pay with PayPal”. When you get to the PayPal page,  look for a link  reading’Pay with your Debit or Credit Card’ The screenshot below shows where to find this link: