• All items are shipped from my home studio within  2-3 business days after payment confirmation.
• PLEASE double check your shipping address and make sure it is correct in PayPal! ORDERS WILL BE SHIPPED TO THE ADDRESS YOU PROVIDE. I am not responsible for any packages not delivered due to incorrect addresses.
•  In case of purchasing an item as a gift for another person, please contact me in advance and provide her/his address when you check out. Also, I can add a note card with your special message. It’s free, just make a note in “message to seller” field when you check out.
• All orders valued at $250 and above will be shipped with SIGNATURE CONFIRMATION service. If you (or the recipient) are not at the given address at the time of delivery to personally sign for the parcel, a notice will be left and the parcel can be picked up and signed for at the local post office.

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◘ DOMESTIC orders (within the US) are shipped via USPS First Class Mail. Estimated shipping time 5-8 business days.

•  In case you want to have the items expedited I can always send them via preferred postal/courier service – USPS Priority (1-3 business days), FedEx, UPS – but please notify me in advance, so I can create a new listing for you with a new shipping cost 🙂
•  I’ll do my best to meet shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose and USPS services.

◘ INTERNATIONAL orders are shipped USPS First Class International (no tracking ability). Estimated shipping time 14-35 business days, excluding your country customs clearance time.

• IMPORT FEES AND TAXES: Any duties, fees, and/or VATs (Value Added Taxes) are your responsibility, and dependent upon your country’s Customs regulations. If you are unsure of the import fees/regulations for your country, please contact your local Customs office for more information. I am not authorized to collect your country’s import fees and taxes, nor are they included in your purchase price or shipping costs.

For UK Buyers-> https://www.gov.uk/goods-sent-from-abroad/overview

• Full value of the item(s) and “merchandise” will be declared on the customs form – no exceptions!
• Customers may purchase Registered Mail service (+$13) for additional protection and security. More info: http://ircalc.usps.com/PopUps/RegisteredMail.htm   Just let me know in advance and I will create a new listing for you with an updated shipping cost.
• Expedited shipping options are available. If you would like to upgrade shipping service, send me a conversation with your preferred method in advance and I will create a new listing for you with a new shipping cost.
• I’ll do my best to meet USPS First Class International shipping estimates, but cannot guarantee them. Actual delivery time will depend on postal services and customs clearance time.                     

• Your satisfaction is very important to me. If for any reason you are not happy with your purchase, you may return your item(s) for a refund. Any return must be requested within 7 days (domestic) or 14 days (international) of customer receiving the item. Item(s) must be returned in it’s original condition and packaged carefully.
• You have to notify me within 3 days of receiving your items to any returns being made.
• The customer will be responsible for all shipping costs incurred in returning merchandise. Please ship your package using a trackable shipping method and provide a tracking number of your package.
• Refunds (minus shipping cost) will be sent through Paypal within 3 business days upon the items’ safe arrival to my mailbox and inspection.  

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I do not accept returns or offer refunds on any item that was made as a CUSTOM ORDER for you. 
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In the case of an item purchased as A GIFT FOR A THIRD PERSON – please note that 99% of the buyers purchasing a gift for a third party specifically require no information about the transaction to be revealed to the recipient. 
Therefore, in respect to my immediate customers:
• I WILL NOT reveal the price of the item(s) to the recipient (exception is International Order customs forms)
• I WILL NOT cash back the price of the item(s) to the recipient
• I WILL NOT exchange the gift item for another item(s) of recipient’s choice

CUSTOM ORDERS
I make some custom orders. If you would like some items to be custom made or recreated for you in a special way  – please, send me a note with your requirements, and we can discuss them. Since all of my work is hand painted and made one piece at a time, no two items will be exactly alike. 
Please allow at least 2 to 4 weeks for custom orders.
 
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PRIVACY & LEGAL POLICIES
POLGANI STUDIO is absolutely committed to your privacy in any aspect and guards your personal and business information to the best of my capabilities. 
I do not and will not provide any of your personal or business information to other companies or individuals without your specific request and permission. It is possible though that I may need to provide your name and delivery address to third parties that POLGANY STUDIO uses for delivering specific products to you – like shipping companies when I need to send something to you. 
Use of personal information that you may submit through this Web site is governed by the POLGANI STUDIO Privacy Policy.
By accessing POLGANY STUDIO World Wide Web pages you agree to the following terms. If you do not agree to the following terms, please notice that you are not allowed to use the site.
The contents of POLGANY STUDIO World Wide Web pages are Copyright © POLGANY STUDIO. Any rights not expressly granted herein are reserved. Reproduction, transfer, distribution or storage of part or all of the contents in any form without the prior written permission of POLGANY STUDIO is prohibited except in accordance with the following terms. POLGANY STUDIO consents to you browsing POLGANY STUDIO World Wide Web pages on your computer or printing copies of extracts from these pages for your personal use only and not for redistribution unless consented to in writing by POLGANY STUDIO. Individual documents in my World Wide Web pages may be subject to additional terms indicated in those documents.
Designs shown in the web site are protected by copyright and may NOT be reproduced.
This web site may contain typographical errors or inaccuracies and may not be complete or current. POLGANI STUDIO therefore reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability, and POLGANI STUDIO reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information. I apologize for any inconvenience.