• PayPal is my preferred method of payment and must be received before I begin working on shipping your order.
• PAYMENT VIA PAYPAL is a fast and easy way to make a purchase immediately and to have your items shipped right away, without any delay.
• CREDIT CARD PAYMENT: If you do not have a PayPal account, and prefer to pay online with a credit card, you can do that: at checkout press “Pay with PayPal”. When you get to the PayPal page,  look for a link  reading ‘Pay with your Debit or Credit Card’ .

I will contact you after receiving a notification that a sale has been completed. If I do not receive positive confirmation for successful payment after the purchase, the sale will be cancelled and I re-list the item.

Yes. PayPal uses Secure Sockets Layer (SSL) protocol technology to keep your information safe. In addition, when you send a payment using PayPal, the seller won’t receive sensitive financial information like your credit card or bank account number. Click here to read about PayPal’s Data Security and Encryption.

• All items available in my online shop are ready to ship.
• All items are shipped from my home studio in Michigan, USA within 2-3 business days after payment confirmation.
• PLEASE double check your shipping address and make sure it is correct in PayPal! When I print shipping labels, the program will automatically use the address listed on PayPal, so please make sure your PayPal address is correct before you pay.
• In case of purchasing an item as a gift  for another person, please contact me in advance and provide her/his address as a shipping address when you pay through PayPal. Also, I can add a note card with your special message. It’s free, just make a note in “message to seller” field when you check out.
• ORDERS WILL BE SHIPPED TO THE ADDRESS YOU PROVIDE IN PAYPAL. I am not responsible for any packages not delivered due to incorrect addresses.

DOMESTIC orders (within the US) are shipped via USPS First Class Mail with delivery confirmation service.
In case you want to have the items purchased expedited I can always send them via preferred postal/courier service -FedEx, UPS – but please notify me in advance, so we can adjust the additional mailing costs. 

INTERNATIONAL orders are shipped USPS First Class International (no tracking ability). 

• Customers may purchase Registered Mail service (+$13) for additional protection and security. More info:http://ircalc.usps.com/PopUps/RegisteredMail.htm  ; Just let me know in advance and I will create a new listing for you with an updated shipping cost.
• The customer/gift receiver is responsible for any customs fees, taxes or duties incurred in your respective countries. Customs policies vary widely from country to country, please contact your local customs office for further information.
•  I declare full value of your order on customs forms – no exceptions!
•  Shipping upgrade options are available:

A) USPS Priority Mail International™ ($23 and up), expected delivery in 6-10 business days excluding your country customs clearance time.B) USPS Priority Mail Express International™ ($40 and up), expected delivery in 3-5 business days excluding your country customs clearance time.
If you would like to upgrade shipping service, please contact me with your preferred method and I will create a new listing for you with a new shipping cost   Thank you!

Your satisfaction is very important to me. If  you are not happy with your purchase,

• You may return your item(s) for a refund within 7 days of receiving it. Item(s) must be returned in it’s original condition, and packaged carefully. Please include the invoice or packing slip.
• You have to notify me within 3 days of receiving your order by email polganistudio(at)gmail.com or using a contact pageprior to any returns being made.
• The customer will be responsible for all shipping costs incurred in returning merchandise. Please ship your package using a trackable shipping method and keep the tracking details for your records.
• Refunds are sent through PayPal within 3 days upon the items’ safe arrival to my mailbox and inspection.

• No, I do not accept returns or offer refunds on any item that was made as a CUSTOM ORDER for you.
• In the case of an item purchased as A GIFT FOR A THIRD PERSON  (please note that 99% of the buyers purchasing a gift for a third party specifically require no information about the transaction to be revealed to the recipient) therefore, in respect to my immediate customers: 

a) I WILL NOT reveal the price of the item(s) to the recipient (exception for custom forms for international orders);
b) I WILL NOT cash back the price of the item(s) to the recipient;
c) I WILL NOT exchange the gift item for another item(s) of recipient’s choice.

Yes. If you would like me to create a custom item for you, please contact me with a description and color scheme ideas for the item you would like to have. Send email to polganistudio(at)gmail.com  or submit a form on the contact page and I will get back to you with cost and time estimates.

• No, I do not accept returns or offer refunds on any item that was made as a CUSTOM ORDER for you.
• In the case of an item purchased as A GIFT FOR A THIRD PERSON  (please note that 99% of the buyers purchasing a gift for a third party specifically require no information about the transaction to be revealed to the recipient) therefore, in respect to my immediate customers: 

a) I WILL NOT reveal the price of the item(s) to the recipient (exception for custom forms for international orders);
b) I WILL NOT cash back the price of the item(s) to the recipient;
c) I WILL NOT exchange the gift item for another item(s) of recipient’s choice.

Hand painted silks are very unique items, whether they be scarves, wraps, ties or clothing. Hand painted silks are not found in most department stores and are mostly sold at high end boutiques. Hand painted silks are made one at a time, so they are truly one of a kind, unlike mass-produced accessories.
Silk Scarves are perfect for traveling! You can take a few pieces of black clothing and a lot of different scarves- Voila! Also, silk is warm in winter, cool in summer. It is sturdy yet delicate, resilient, lustrous, alive.
Hand-painted silk accessories always make a really sophisticated gift for all ages. Any occasion is ideal for such a gift –from birthdays to Mother’s/Father’s Day, graduation events, various secular or religious holidays – any moment can be brightened up by a beautiful hand-painted silk accessory as a gift for a special person of any age in your life.

I only use the best quality silk dyes and silk paints imported from Europe. All of my silk items are set using a special process called steam-setting. Each item is steam set for 4 hours, which allows the dye to form a permanent bond with the silk. After the steam setting process is completed, the silk is colorfast and washable.

I use 100% natural silk only, including Habotai, Satin, Chiffon and Crepe de Chine.
Habotai silk – a very light and has a subtle sheen. Habotai is known as “China silk” and it is the classic silk fabric for painting onto. The Habotai silk scarves feel wonderful to wear.
Crepe de Chine silk  has a slightly crinkled texture with a gentle, graceful drape, a very soft hand, and a more substantial weight than the Habotai silk. It is lustrous and beautiful to wear. 
Satin has glossy, smooth surface, stays heavier but bears the colors gracefully and makes a unique accessory for a more formal outfit.
Chiffon  sheer, loosely woven, transparent, very light and soft,  with a beautiful drape and a stretchy crepe-like texture. Chiffon scarves look magnificent and feather-light to wear.
In case you have any specific preference for materials, please send me a note, and we can discuss and arrange that prior to your order.

When I purchase white silk, it comes with “100% silk” label. I usually remove these labels as they tend to look unattractive on a scarf.  If you want, I can sew the label back on before shipping the scarf to you.  Rest assured that the scarf you receive is 100% silk.  The dyes that I use are specifically made to penetrate natural silk fibers only. They do not work on any man-made fibers.

No. I hand paint each and every scarf. I can paint a scarf with a similar pattern/color combination to a scarf that I already made, but I will never completely duplicate my artwork.

1. Hand wash in cool to cold water with mild liquid soap. Do not leave soaking for more than a few minutes. Do not bleach. The colors may bleed slightly the first few times that the silk is washed.
2. Add a tablespoon of white vinegar to the final rins to enhance brilliance of the colors.
3. Roll the wet silk in a towel and squeeze gently, but don’t wring.
4. Iron your silk garment, while it is damp. Keep the iron in the Delicate or Silk scale. Always iron it on the reversed side. Do not steam!
5. While ironing do not wet your silk locally as it may cause rings.
6. Do not hang your silk for display in direct sunlight. Indirect light is fine.
7. Always use hairspray or perfume before putting on silk garment.
8. STORAGE: Best place to store silk is in a  dark cool closet, either on a padded hanger or laying flat. Silk is a natural fiber so it has to “breathe”. Please do not store in closed plastic bags or plastic containers and avoid direct exposure to sunlight. 
9. Travel tips: You can pack your silk items as you would do with any other clothing. After unpacking simply hang. Minor wrinkles should disappear overnight. Too many wrinkles? Hang in a moist place (bathroom after a shower) and the wrinkles should drop out.

I paint some scarfs using special gold/silver/bronze outlines. These scarfs have very unique appearance due to the brilliant outlines.
However, you will notice that the outlines appear slightly raised on the surface of the silk.  Please take extra care not to rub the outlines hard when washing the garment.  Iron only on reverse side on silk setting (no steam).

Polymer  clay  is made from tiny particles of PVC plastic mixed with a pigment and  a  liquid  plasticizer.  When  cured  in a home oven at approximately 275°F (135°C), polymer clay becomes hard and durable. It can be scratched or broken, but if treated with moderate care, cured polymer clay can last for years without deterioration. 

Yes, polymer clay is certified as a non-toxic product. 
However, don’t eat it and don’t give it to children who are too young to be trusted not to eat it. (Even if it is certified non-toxic!) It is also recommended that you do not use cured polymer clay as an eating utensil, food bowl, etc. Because cured polymer clay is porous, it would be impossible to clean it sufficiently to prevent bacteria from growing in/on it.

When treated with care and love,  polymer clay and glass bead jewelry can last for years.

1. Protect them from scratching, extrime temperatures, intense sunlight, water and chemicals.
2. Please remove them before swimming, workouts, doing household chores, or using abrasive cleaners.
3. Apply products such as perfumes or hairspray before wearing your jewelry  as certain chemicals in these products may damage it.
4. Clean with a soft dry or damp cloth. Keep metal parts away from moisture.
5. You can restore shine on your item by buffing it with a lint-free cloth.
6. Dry completely before wearing or storing.
7. Store in a box or a soft fabric pouch.
8. Store lariats  untied, hanging on a hanger  in your closet to avoid deformations.

CAUTION: Polymer clay and bead items are not meant for small children or pets. They are not a toy. Intended for adult fashion and decorative uses only. Do not put items into mouth or ingest.